General
Access to and use of this website (including its products and services, collectively known as ‘Services’) are subject to the following terms and conditions. By using this website and its services, you are agreeing to all of the terms and conditions detailed below. We will occasionally update the terms and conditions, so you should check this page regularly to take note of any changes made.
Access to this website it at the discretion of TLG Brands, and we reserve the right to withdraw or amend the Services without notice. We will not be held liable if the website is unavailable, for any reason, at any time or for any period.
www.modalu.com may occasionally link to other websites, which are not operated by TLG Brands. These ‘Linked Sites’ operate under their own terms and conditions and TLG Brands has no control over these sites and accepts no responsibility for them for any loss or damage that may arise as a result of using them.
www.modalu.com .com is not liable for any loss or damage caused by a denial-of-service attach, virus or any other technologically harmful material that may affect your computer equipment, program, data or any other material due to your use of this website, or to your download of material from this website, or websites linked to it.
These terms and conditions (“T&C”) constitute the entire agreement between you and us regarding your use of this Site and purchase of goods, and supersede any other terms and conditions, agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and us in relation to such matters. Your ordering of goods and use of the Site shall be deemed to be your acceptance of the T&C. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the T&C, those rules, code of conduct or other matter shall prevail over the T&C. No oral explanation or oral information given by any party shall bind us nor alter the interpretation of the T&C. You confirm that, in agreeing to accept the T&C, you have not relied on any representation save insofar as the same has expressly been made a representation in the T&C and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the T&C save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the T&C.
No waiver by Us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.
We shall have no liability to You for any delay in performance to the extent that such delay is due to any event outside Our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If We are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.
The T&C will be governed by and construed in accordance with the laws of England and you irrevocably submit to the non-exclusive jurisdiction of the courts of England.
Material published on this Site is the copyright of TLG Brands Ltd or its licensors. All rights reserved.
Price Match Guarantee
A promise to our customers that we will protect the pricing of our product in the online space.
If you, the customer, have not yet purchased the product from us but have found it cheaper elsewhere
- We will offer the product at the lower price and give an additional 10% off provided you buy from www.modalu.com
- Proof of the lower price must be provided from the same day to reflect the lower price via a screen shot or a link to an approved stockist site,
- If approved & verified by customer services a discount code will be issued via email and will be valid for 3 working days
If you, the customer, have already purchased from us and find the product cheaper elsewhere
- We will refund you with the price difference, plus an additional 10%
- You must send proof from the same day that the same product can be found cheaper elsewhere via a web link to the lower price or a screen shot.
- If approved by customer services your payment card will be credited within 3 working days (plus a further 3-5 days for funds to appear in your account)
- Price honour and discount offer only applies to purchases on our official online website www.modalu.com
- Offer only applies to same currency prices
- Proof of lower price must be supplied (Email confirmation / Web link to site with proof of date)
- Site with lower price must be an accredited Modalu stockist (eg. Not eBay or Amazon)
- Policy applies to online comparisons only
- Policy applies to same items in the same colour
- The product on the alternate website must be in stock and available for delivery immediately
- Modalu.com must have the product in stock
Privacy Policy
If you order with us and/or sign up for our newsletter or email alerts we shall retain your details so that we can deal with your order and/or send you alerts. We shall not sell or rent your name, addresses, email addresses or other personal information. We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure personal information you give us is kept secure and processed fairly and lawfully.
If you wish any or all of your personal information submitted to be removed from our database at any time, or if you do not wish to receive any marketing information from us, or if you wish to update or correct any inaccuracies in the personal information we hold about you or, if you have any other comments please e-mail us at enquiries@modalu.com.
By using this website you agree to our privacy policy, and confirm that all data presented to us is accurate.
Prohibitions
Under no circumstances may you misuse this website. You must not commit or encourage any type of criminal offence, transmit or knowingly distribute a virus, worm, Trojan, logic bomb or any other type of material that is technologically harmful or malicious, or which breaches confidence, or is in any way offensive or obscene. You must not hack into any part of the Services, corrupt data, or cause general annoyance for other users of this website. You are prohibited from sending any unsolicited advertising or promotional material – ‘Spam’.
Breaching any of the above would constitute a criminal offence under the Computer Misuse Act 1990 and www.modalu.com will report any such misuse to the appropriate law enforcement authorities and disclose your identity to them.
Terms of Sale
No contract is created until we have accepted your order and sent you an email confirmation. If you do not receive an email confirmation within one working day please contact us on enquiries@modalu.com to check whether we have received your order. In the unlikely event that the product is listed at an incorrect price due to a typographical error or an increase in price that has not been updated on this site we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price. If we do not hear back from you we will treat this order as cancelled.
All our non-EU orders are zero rated for VAT. Our web price is the same for EU orders as we subsidise shipping and the additional admin costs associated with export sales.
You, the customer, are responsible for investigating any customs duty that may be applicable on worldwide orders. As a UK based company, TLG Brands will not accept any responsibility for additional custom duty charges incurred by your country customs.
Gift Cards
Gift cards purchased through www.modalu.com can only be redeemed online at www.modalu.com. They cannot be redeemed in retail stores or at any concessions. Gift cards can be exchanged for goods of a higher price than the face value of the gift card, on payment of the difference via debit/credit card. Gift cards can also be redeemed for goods of a lower value than the face value of the gift card, with the remaining balance being stored on your gift card for future re-use. If you wish to return an item bought with a gift card the refund will be credited to your account with www.modalu.com. Under no circumstances will a cash refund be offered. Gift cards are not for resale and cannot be exchanged for cash. Gift cards are valid for 12 months after the date printed on the back of your gift card. www.modalu.com accepts no responsibility for lost, stolen or damaged cards. www.modalu.com reserves the right to amend the terms and conditions of the gift card at any time. This does not affect your legal rights.
Delivery
Current Delivery Offer. Free standard UK and International delivery on all orders, offer ends 6th May 2013 at midnight (GMT)
Standard delivery is free on all UK orders and takes between 3-5 working days. We use a variety of couriers depending on location. If you would like to know which courier we will use to send your parcel please contact customer services and we will be happy to help
During Sale periods standard delivery is not free, and UK orders will be charged £3.95 for delivery.
UK Next Day delivery costs £5.95. In order to qualify for next day delivery you must place your order by 1pm, Monday to Thursday. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later. We do not deliver on a bank holiday so please bear this in mind when placing your order.
European delivery costs €10 and takes between 3 - 7 working days.
International worldwide delivery costs £15 and takes between 3 - 7working days.
These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally. Please note that we do not deliver to PO Boxes.
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.
Returns and Refunds policy
Non-faulty Goods
If you are not happy with your goods we offer a free* returns process (within the UK only) using Royal Mail. If you want to return any goods from outside the UK this must be arranged and paid for by you. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed.
Items returned outside the above time frames are only accepted at our discretion and can only be refunded as an 'on-line store credit' to your account with www.modalu.com
Faulty Goods
In the unlikely event that our goods are faulty, please log in to your account with www.modalu.com to request a Returns Number. Please follow the instructions to return your item. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty we shall offer you a full refund or replacement (depending on stock availability).
All Goods
All returned items must have a Return Number (RN). You may obtain a RN by logging into your account on www.modalu.com and requesting a return. Alternatively you can call our Customer Services team on +44 (0) 1252 533 561 or email us at enquiries@modalu.com. This RN number should be written on your original invoice and on the return shipping label. Unidentified returns may be returned to the sender. We request that all goods are returned within 14 days of the date of your request for a RN.
All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the original price paid, including sales taxes but excluding shipping charges unless the item is faulty.
*Returns during sale periods are not free. You, the customer, are responsible for paying the postage for any returns during this period.
Returns Address: TLG Brands (Website), Unit 2, Mill House, Eelmoor Road, Farnborough, Hampshire, GU14 7QN, UK.Variationwww.modalu.com has the right in its absolute discretion, at any time and without notice, to amend, remove or vary the services and/or any page on this website.
Gift cards purchased through www.modalu.com can only be redeemed online at www.modalu.com. They cannot be redeemed in retail stores or at any concessions. Gift cards can be exchanged for goods of a higher price than the face value of the gift card, on payment of the difference via debit/credit card. Gift cards can also be redeemed for goods of a lower value than the face value of the gift card, with the remaining balance being stored on your gift card for future re-use. If you wish to return an item bought with a gift card the refund will be credited to your account with www.modalu.com. Under no circumstances will a cash refund be offered. Gift cards are not for resale and cannot be exchanged for cash. Gift cards are valid for 12 months after the date printed on the back of your gift card. www.modalu.com accepts no responsibility for lost, stolen or damaged cards. www.modalu.com reserves the right to amend the terms and conditions of the gift card at any time. This does not affect your legal rights.
Complaints
We operate a complaints handling procedure which is used to try to settle any disputes when they first arise. Please contact us should you have any complaints or comments.
Ethical Sourcing Policy
As a reputable and trusted business, www.modalu.com is committed to offering its customers high quality products and is obliged to ensure that all stages of the production of our accessories are operating ethically. At each stage we consistently provide an environment which protects our employee’s health and safety and basic human rights.
All stages of production comply with national employment laws and regulations with particular regard to:
- Minimum age of employment
- Freely chosen employment
- Health and safety
- Freedom of association and the right to collective bargaining
- No discrimination
- No harsh or inhumane treatment
- Working hours
- Rates of Pay
- Terms of employment
Facebook Silent Auction
When placing a bid for our silent auction items please ensure that you wish to enter this bid. Once you confirm your bid you are committing to purchasing the item should you enter the winning bid. Bids cannot be retracted once confirmed.
If you win the silent auction item payment is required within 7 days of us notifying you via email. Failure to do so breaks the terms and conditions of the silent auction and the product will be offered to the next highest bidder.
Please be aware that shipping charges may occur for silent auction items, depending on where in the world you are. Please check our delivery and shipping information to see our delivery costs to your country as well as any additional custom charges.
Modalu's Outlet
Items featured in the Outlet section are listed at this price exclusively for Modalu.com.
If you wish to return an item bought in the Modalu Outlet section you will be refunded the discounted price that you paid for your item.. Please refer to our full returns policy for all other returns terms and conditions.