Delivery & Returns

Delivery

We currently deliver to the following European and Worldwide destinations : Australia, Austria, Belgium ,Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.

UK Delivery

Delivery to the UK is free on all full price orders.

Next Day Delivery is £4.95 (For Northern Ireland / Channel Isles £20)

In order to qualify for next day delivery you must place your order by 3pm, Monday to Thursday. *Orders placed after 3pm on Thursday will not be sent Friday, next day delivery does NOT include Saturdays,therefore will be delivered on the next working day. If you order anytime on a Saturday or Sunday you will receive your goods on the following Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

During Sale periods standard delivery is free on orders over £150, otherwise UK orders will be charged £3.95 for delivery. Please note that during busy periods deliveries may take up to 7-10 working days.

We do not deliver on a bank holiday so please bear this in mind when placing your order. We use a variety of couriers depending on location, if you would like to know which courier we will use to send your parcel please contact customer services and we will be happy to help.

European Delivery

Delivery is free on orders over £200. Otherwise it is £10 and takes within 3-7 working days. Please note that during busy periods deliveries may take up to 7-10 working days.

 

International Worldwide Delivery

Delivery is free on orders over £200. Otherwise it is £15. It takes between 4-7 working days.

Please note we do not deliver to Russia.

These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse and are dependent on the service of our courier companies functioning normally.Please note that we do not deliver to PO Boxes. Please note that if you live overseas and the outer packaging of your product arrives slightly damaged it is more than likely to be because custom officials often open up packages to inspect the contents to insure that the correct duty is being applied to the package. They often do not tape these back up very well! The bag(s) themselves should not be tampered with, they should remain in their plastic packaging and all sealed up.

Please note that during busy periods deliveries may take up to 7-10 working days.

Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay.

Returns and Refunds

Non-faulty Goods

If you are not happy with your goods we offer a free* returns process (within the UK only). If you want to return any goods from outside the UK this must be arranged and paid for by you.

Please clearly state on the returns form whether you require a refund or like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process returns within 7 days from the date of return.

We will not accept any returns for non-faulty items that have been used and/or tags removed.

Please note, we cannot accept returns of personalised items.

* You, the customer are responsible for paying to return any non-faulty items bought during sale periods.

Faulty Goods

If you want to return a product that you have identified as faulty please follow instructions on our returns form.

If you have returned the goods to us within a reasonable time frame and we verify the goods as faulty we shall offer you a full refund or replacement (depending on stock availability).

All Goods

If you have any queries regarding our returns process please contact us at enquiries@modalu.com.

All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges.

Returns Address: Modalu Web Returns, First GB Logistics Ltd, Zone 3 Kenfig Ind Est, Margam, Port Talbot, SA13 2PE